provide outsourcing to small and medium sized businesses
Customer Loyalty Solutions
Every business has a philosophy to establish loyalty and retain valuable customers — or at least they should. In fact research has shown it is eight times more costly to find new customers than to retain existing ones.
We have a deep understanding of designing, building and operating customer loyalty, club programs and retention solutions. Our expertise with direct marketing, customer support and pre- and post-sales, along with their technical ability to run successful programs on a competitive budget, and to identify and quantify what truly motivates the customer to act is what makes our programs unique. Our loyalty and retention solutions include:
• Program development
• Multi-lingual support
• Information and enrollment services (multi-channel)
• Off-shore data management
• Rewards management
• Correspondence services (national and international)
• Account update and consolidation
• Partner communication
• Global statement printing and distribution
• Direct marketing (mail/e-mail)
• Helpdesk support for airport and agency counters
• E-mail and FAQ services
• Complaint management
• Fraud prevention
• Program training
• Enrollment kit distribution
• Hardware installation problems
• Troubleshooting/diagnostics
• Software problems
• Internet service problems
• Computer hardware problems
• Corporate helpdesk support
• Warranty or post-warranty support
• Response measurement reports
• Call center efficiency monitoring
• Marketing ROI data
• Lead generation assessment
• Unique and repeat caller data
• Abandoned caller remarketing
• Client/prospect insight with
demographic data appends
• Response statistics for strategy
• Data entry
• Repeat purchases
• Cross-sell/up-sell purchases
• Change of personal details
• Complaint and issue resolution
• Billing information
• Thank-you, or other client-initiated
information calls
• Reservations
• Loyalty clubs
• Investor account inquiries
• Dealer location calls
• Insurance claim processing
• Fraud detection/prevention calls
• Requests for maintenance support
• Warranty calls Easy implementation – no IT, IS or
software
Keywords: Customer Loyalty Solutions
Every business has a philosophy to establish loyalty and retain valuable customers — or at least they should. In fact research has shown it is eight times more costly to find new customers than to retain existing ones.
We have a deep understanding of designing, building and operating customer loyalty, club programs and retention solutions. Our expertise with direct marketing, customer support and pre- and post-sales, along with their technical ability to run successful programs on a competitive budget, and to identify and quantify what truly motivates the customer to act is what makes our programs unique. Our loyalty and retention solutions include:
• Program development
• Multi-lingual support
• Information and enrollment services (multi-channel)
• Off-shore data management
• Rewards management
• Correspondence services (national and international)
• Account update and consolidation
• Partner communication
• Global statement printing and distribution
• Direct marketing (mail/e-mail)
• Helpdesk support for airport and agency counters
• E-mail and FAQ services
• Complaint management
• Fraud prevention
• Program training
• Enrollment kit distribution
• Hardware installation problems
• Troubleshooting/diagnostics
• Software problems
• Internet service problems
• Computer hardware problems
• Corporate helpdesk support
• Warranty or post-warranty support
• Response measurement reports
• Call center efficiency monitoring
• Marketing ROI data
• Lead generation assessment
• Unique and repeat caller data
• Abandoned caller remarketing
• Client/prospect insight with
demographic data appends
• Response statistics for strategy
• Data entry
• Repeat purchases
• Cross-sell/up-sell purchases
• Change of personal details
• Complaint and issue resolution
• Billing information
• Thank-you, or other client-initiated
information calls
• Reservations
• Loyalty clubs
• Investor account inquiries
• Dealer location calls
• Insurance claim processing
• Fraud detection/prevention calls
• Requests for maintenance support
• Warranty calls Easy implementation – no IT, IS or
software
Contact TFane Inc.:
